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During 2011 Carole managed a cross-functional team at the City of Evanston that planned, developed and implemented a 311 non-emergency call center from scratch and under very tight time constraints (eleven months.) The project was completed on time and on budget.

Prior to starting Stern Consulting in 2008, Spencer led the Public Sector Practice of Chicago Office at Baker Tilly/Virchow, Krause.During that implementation, she also developed and delivered staff training (78 participants) on the 311 Center's software, business procedures, customer service, and team development.Carole holds a BA in Applied Behavioral Sciences and an MA in Adult Education, both from National Louis University.ME/milf-cams/index.php(71): include('/home/freec2cme...') #2 thrown in /home/freec2cme/FREECAM2CAM. e are a seasoned team of public sector technology and process experts that have no affiliation with any software, hardware, or implementation firms.He performed in-depth evaluation of the effectiveness of programs in state agencies.

His focus was process analysis and redesign, yielding pragmatic recommendations to ensure that state agencies manage resources in an effective, economical, and efficient manner.

He is also a CPA and a Six Sigma Certified Green Belt specializes in IT market research and assisting local governments in the evaluation and acquisition of enterprise software solutions.

He possesses substantial knowledge in the areas of financial management, purchasing, personnel administration, payroll, tax administration, and student administration functions. in Economics from the University of Illinois at Urbana-Champaign and his Masters of Public Administration (MPA) degree from the University of Illinois at Chicago. Nguyen also contributes to industry publications, including "Beyond ROI: A New Framework for Measuring the Value of Technology Investments" in the Government Finance Review and "Planning and Evaluating Technology Investments" a chapter in GFOA's book, Capital Project: Planning and Evaluation.

Spencer has been an advisor to senior management for a variety of public and private clients since 1991, including AT&T, Verizon, Microsoft, Accenture, Lucent Technologies, NEC, Hewlett-Packard, City of Chicago, City of Baltimore, City of Chattanooga, City of Carlsbad, CA, and Waukesha County, WI.

Spencer holds a BS in accounting from the University of Illinois and an MBA in corporate finance and strategic management from The Wharton School of Business.

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