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If you have received your repaired system and you are unable to locate an item that you sent in, check the package again. If you used the Factory Return Program with a physical return address within the U. using our inbound shipping program, the approximate turnaround time is 1 1/2 to 2 weeks from when you ship your product until you receive the return shipment.Our technicians seal all additional items that are received in a plastic pouch that is adhered to the inside of the box your item was returned in. If you have checked the package again and are still unable to locate your item, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between a.m. S., the return shipment will take 3-8 business days from the time it leaves us. For repairs in Canada using our shipping program, the approximate turnaround time is 2 to 3 weeks from when you ship your product until you receive the return shipment.
If you shipped your Repair Order to Nintendo using another method, please contact that carrier for delivery and tracking information. Tracking information is not available for items shipped via U. You can track your return shipment online using your tracking number at com.If you find that it is necessary to adjust the items that you are including, please contact Nintendo's Consumer Service Department to ensure that this doesn't cause an issue with your Repair Order. If you used Nintendo's Factory Repair Service, please allow 2-8 business days for your package to arrive at our facilities.If you are tracking your inbound shipment and it shows that your system arrived at Nintendo, rest assured that we have it.To offer you the best possible service, during the checkout process we'll show you the most economical and efficient shipping options available.Simply select the level of service you prefer while you're checking out.You can track your return shipment online using your tracking number at com. Setting up a repair with Nintendo is fast, easy, and secure. If you used a different method to ship your product to us, the turnaround time will vary depending on the carrier you chose.
If you used the Canadian Factory Repair Program, the return shipment will take 4-11 business days from the time it leaves us. Keep in mind that these times may vary in unique circumstances.
For items weighing over 32kg please expect a phone call to arrange delivery of your order.
Purolator only delivers to your door so it might be a good idea to have someone available to help you carry the order into your home. This delivery option is used for items that are usually larger and heavy (such as TVs 53" and over, TV stands, and major appliances).
Purolator makes one delivery attempt, and if nobody is available to sign for the package you'll have two options: Pick up the package from a Purolator depot.
In order to determine which Purolator depot your package is located in, track the package using the tracking number included in your order confirmation email or contact Purolator.
If it has been more than 8 business days since you shipped your package to us, please contact Nintendo's Consumer Service Department. If you used the Canadian Factory Repair Program, the return shipment will take 4-11 business days from the time it leaves us.